Returns & Shipping Policy

Shipping

 

All our goods are shipped on each of the following days: Monday to Saturday.

We use An Post or UPS depending on how fast the parcel is required. All of the services offer a track and trace option which will allow you to track your parcel. Insurance is also covered with An Post & UPS.   Details of your order with a tracking code will be sent to you once your order has been despatched.

If your location is particularly remote you will incur extra charges but we will notify you if this is the case. 

 

Standard Shipping with An Post

 

Postage is Free. If you require special delivery or packaging please just email us and if there is an extra cost we will inform you. 

 

Returns & Delivery Policy

Each customer query is handled on an individual basis. If you are not content with your product purchased from us we will be happy to refund or exchange the item for you.

The product must include a returns form and be returned within the 90 day timeframe. The cost of the returns must be covered by the customer.

Once we are happy that the product is returned in the same manor in which it was sent (as in still saleable, tags still on) we will organise a refund. We recommend you also keep your receipt for postage in case of a dispute.

If you are exchanging an item we will ship the new item as soon as we receive the exchange package. 

Gifts returned

If you would like to return a gift for an exchange item or store credit this is not a please just email us. If returning the item the same process applies. If shipping was charged the amount will not be included.The same applies to taxes and import duties and anything else you will incur during an exchange. 

 

Returning Goods from Non-EU Countries

Refunds will only be sent to the person who purchased the actual items. The refund again will not include import duties, taxes or shipping charges incurred by you. If you want to exchange a product we will ship the new product as soon as the return has been received.

Contact Details:

Sandra Sweeney

Aran Fisherman Knits

Camcloon Mor, Newport

County Mayo